Diploma in 24/7 Operations and Service KPIs
Online postgraduate diploma of 800 hours in 24/7 operations and service KPIs: 8 modules covering continuous operation of automated systems, service indicators, high-availability maintenance, monitoring and alerting, incident management, continuity and resilience, people and organisation, and a final project, with an assigned technical tutor.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Design the continuous operation of critical automated systems.
Define service indicators and service level agreements.
Plan maintenance aimed at high availability.
Implement effective monitoring and alarm management.
Manage incidents and problems with structured processes.
Draw up continuity plans in accordance with ISO 22301.
Organise teams for 24/7 shift operation.
Who it's for
- Operations managers responsible for automated systems.
- Reliability engineers focused on availability and failure analysis.
- Maintenance managers running critical, round-the-clock installations.
- Technical service managers accountable for SLAs.
- Operations analysts building KPI dashboards and service reports.
- Control centre coordinators supervising alarms and incidents.
- Engineering or science graduates looking to enter logistics.
What you'll work with
- ISO 22301:2019 (business continuity management systems)
- ISO 22400-2:2014 (key performance indicators for manufacturing operations management)
- IEC 62682:2022 (management of alarm systems for the process industries)
- EN 15341:2019 (maintenance key performance indicators)
- ISO/IEC 20000-1:2018 (IT service management system requirements)
- IEC 60300-3-11 (reliability-centred maintenance)
- ISO 55001:2024 (asset management system requirements)
- EN 13306:2017 (maintenance terminology)
- Grafana
- IBM Maximo
- ServiceNow
- PagerDuty
- Prometheus
8 modules
1.1Requirements for 24/7 operation1.2Availability, reliability and maintainability1.3Single points of failure1.4Redundant architectures1.5Shift and on-call models1.6Control and supervision centre1.7Managing variable demand1.8Risks of uninterrupted operation1.9Lessons from critical operations1.10Case study: availability analysis of an automated warehouse
2.1Difference between SLA, SLO and SLI2.2Availability and uptime2.3MTBF, MTTR and MTTA2.4ISO 22400 indicators in practice2.5Customer service level2.6Robotic fleet indicators2.7Hierarchy of operational KPIs2.8Setting thresholds and targets2.9Mistakes in indicator design2.10Workshop: SLA dashboard for a fulfilment system
3.1Preventive and predictive maintenance3.2Reliability-centred maintenance3.3FMECA failure mode analysis3.4Critical spare parts management3.5Condition monitoring3.6Maintenance without downtime3.7Service contracts with manufacturers3.8CMMS systems3.9EN 15341 maintenance indicators3.10Practical exercise: RCM plan for a shuttle system
4.1Real-time system supervision4.2Alarm management according to IEC 626824.3Alarm rationalisation4.4Software and hardware observability4.5Dashboards in Grafana4.6Alert escalation and on-call4.7Early detection of degradation4.8Integration of manufacturer data4.9Predictive analytics4.10Lab: alerting system with escalation by severity
5.1Incident classification and prioritisation5.2ITIL 4 processes in practice5.3Service response and restoration5.4Communication during incidents5.5Blameless post-incident analysis5.6Problem management and root cause5.7Knowledge base5.8Incident indicators5.9Continual service improvement5.10Practical exercise: post-incident review of a system outage
6.1Continuity management according to ISO 223016.2Business impact analysis6.3Operational contingency plans6.4Degraded mode and manual operation6.5Disaster recovery6.6Cyberattacks and continuity6.7Exercises and drills6.8Critical suppliers6.9Plan review6.10Case study: degraded-mode plan for a logistics centre
7.1Shift organisation and fatigue7.2Competences of operations technicians7.3Training and certification7.4Occupational safety in continuous operation7.5Coordination with manufacturers7.6Reliability culture7.7Communication between shifts7.8Knowledge management7.9People indicators7.10Workshop: structured shift handover protocol
8.1System and service description8.2Definition of SLAs and indicators8.3Maintenance plan8.4Monitoring and alerting system8.5Incident management process8.6Continuity plan8.7Organisational model8.8Service evaluation8.9Report and presentation8.10Final project: final review with the tutor
How you'll learn
100% online training on the SEIUM Institute campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within the intake, which makes the programme compatible with full-time work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Grafana, IBM Maximo, ServiceNow, PagerDuty and Prometheus, in free, academic or evaluation versions. Practical work is based on real procedures: definition of SLAs and service dashboards, post-incident analysis of a system outage and preparation of a degraded-mode continuity plan. Assessment is continuous by module, plus the final project.
Standards covered: ISO 22301:2019, ISO 22400-2:2014, IEC 62682:2022, EN 15341:2019, ISO/IEC 20000-1:2018, IEC 60300-3-11, ISO 55001:2024, EN 13306:2017.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- Prior technical training or professional experience in the sector. No university degree is required.
- An internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 800 hours over 6–8 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Grafana, IBM Maximo, ServiceNow, PagerDuty and Prometheus, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute diploma, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
Prior technical training or professional experience in the sector (no university degree required), a computer capable of running the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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