UX in Digital Insurance Course
Online 300 h course in UX in digital insurance. 6 modules covering WCAG 2.2 (web accessibility guidelines), Directive (EU) 2019/882 (accessibility requirements for products and services) and Figma. Dedicated tutor and enrolment open.
UX in Digital Insurance Course — studying from the United Kingdom
Insurance and risk analysis are important sectors in the United Kingdom, with London's market, the City of London and Edinburgh's financial services hub employing large numbers of actuaries, risk analysts and data specialists. Engineering knowledge is increasingly valuable in assessing risk for vehicles, infrastructure, energy and emerging technologies. Insurers and reinsurers use modelling, catastrophe analysis and telematics data. Regulation by the Prudential Regulation Authority and the Financial Conduct Authority shapes professional practice in this area.
Fees for the United Kingdom: £664 (Pound sterling), with instalments and employer sponsorship available.
Relevant bodies in the United Kingdom
Typical roles
Questions from the United Kingdom
Which UK bodies relate to actuarial and risk qualifications, and does SEIUM's training count towards their exams?
In the UK, actuarial professional status is governed by the Institute and Faculty of Actuaries, which runs its own examinations and accreditation. SEIUM's training is not accredited by the IFoA or any national body, and it does not confer exemptions from those exams unless the IFoA itself decides so. Confirm exemption policies directly with the IFoA before enrolling.
Do UK insurers and risk firms hire people with private online engineering or data qualifications?
UK insurers and risk consultancies recruit on the basis of skills, experience and recognised credentials. A private qualification may support an application where it demonstrates applied data or risk modelling, but employers decide its value case by case. Practical project work often carries more weight, so present your final project clearly on your CV and in interviews.
How much study time is needed, and can I pay for it in instalments while working in the UK?
Programmes range from 300 hours for specialist courses to 1,900 hours for master's programmes, all delivered online in English. You are assigned a technical tutor for support. Fees are payable in instalments, and employer sponsorship is possible. Plan weekly study hours realistically, as the total hours are substantial for a part-time learner.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Analyse customer friction points in onboarding and claims reporting.
Plan and carry out user research studies with insurance customers.
Design flows and interfaces that clearly explain coverage, exclusions and excesses.
Write product content that is understandable and consistent with the IPID document.
Apply WCAG 2.2 accessibility criteria to insurers’ portals and applications.
Identify dark patterns and market conduct risks in digital design.
Measure the impact of experience improvements using conversion and satisfaction metrics.
Who it's for
- UX designer for insurance products who wants to specialise in UX in digital insurance.
- User experience researcher who wants to specialise in UX in digital insurance.
- Digital services designer in insurance who wants to specialise in UX in digital insurance.
- UX copywriter for financial content who wants to specialise in UX in digital insurance.
- Digital insurance product manager who wants to specialise in UX in digital insurance.
- Digital accessibility consultant who wants to specialise in UX in digital insurance.
- Graduates in engineering or science seeking to enter insurance companies.
What you'll work with
- WCAG 2.2 (web accessibility guidelines)
- Directive (EU) 2019/882 (accessibility requirements for products and services)
- Directive (EU) 2016/97 (insurance distribution, IDD)
- Implementing Regulation (EU) 2017/1469 (insurance product information document, IPID)
- ISO 9241-210 (human-centred design)
- EN 301 549 (accessibility of ICT products and services)
- Directive (EU) 2023/2673 (distance financial services contracts)
6 modules · 300 h
1.1What makes buying insurance difficult1.2Industry jargon and real understanding1.3Customers’ mental models of risk1.4Key moments: onboarding, use, claims and cancellation1.5Cognitive load and process abandonment1.6Trust and the signals that build it1.7Differences by age and digital literacy1.8Sector vocabulary and acronyms1.9Common errors in digital products in the sector1.10Exercise: customer journey map for purchase
2.1Interviews and research guides2.2Observation of real use2.3Moderated and unmoderated usability testing2.4Analysis of behavioural data2.5Surveys and their limits2.6Recruiting representative participants2.7Consent and research ethics2.8Synthesis of findings and user profiles2.9Communicating findings to the team2.10Practice: research guide and usability test
3.1Information architecture of the product3.2Forms: design, validation and errors3.3Plain language applied to policy wording3.4Explaining coverage and exclusions3.5Comparing options without manipulation3.6Designing the claims process3.7Accessibility and applicable requirements3.8Mobile design and adverse contexts3.9Design system and consistency3.10Practice: redesign of an onboarding form
4.1Deceptive patterns and how to avoid them4.2Required pre-contractual transparency4.3Mandatory information and its presentation4.4Insurance distribution regulation4.5Protecting vulnerable consumers4.6Understandable data consent4.7Accessibility as a legal obligation4.8Customer comprehension testing4.9Designer responsibility4.10Practice: ethical audit of a flow
5.1Experience and business indicators5.2Product analytics and funnels5.3Controlled tests and their interpretation5.4Continuous customer feedback5.5Complaints management as a source5.6Prioritising improvements5.7Collaboration with business, technical and compliance teams5.8Documenting design decisions5.9Experience culture in the organisation5.10Practice: measurement plan for a redesign
6.1Choosing the product and journey6.2User research and findings6.3Diagnosis of prioritised problems6.4Redesign proposal with prototype6.5Language and content review6.6Ethical and compliance audit6.7User testing plan6.8Measurement and improvement plan6.9Project report6.10Project defence
How you'll learn
100 % online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetable: students progress at their own pace within the intake, which makes it possible to combine with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Figma, Maze, Hotjar, Google Analytics 4, Optimal Workshop, in free, academic or trial versions. Practicals are based on real procedures: moderated usability tests with policyholders, A/B tests of onboarding processes, and accessibility audits of customer portals. Assessment is continuous per module plus the final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Analyse customer friction points in onboarding and claims reporting.
Plan and carry out user research studies with insurance customers.
Design flows and interfaces that clearly explain coverage, exclusions and excesses.
Write product content that is understandable and consistent with the IPID document.
Apply WCAG 2.2 accessibility criteria to insurers’ portals and applications.
Where this takes you
Requirements
- No prior degree required.
- Internet connection and a computer capable of running the programme’s software.
- Sufficient level of Spanish to follow technical regulatory reading.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.
You work with Figma, Maze, Hotjar, Google Analytics 4, Optimal Workshop. Free, academic or trial versions are used, and the tutor indicates the free alternative where one exists.
A SEIUM own diploma upon passing the continuous assessment and the integrative project. This is in-house training, not an official qualification from the Ministry.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised towards the higher programme. Check the credit transfer policy when you enrol.
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