Diploma in SLA, Quality of Service and Corporate Road Safety
Online postgraduate diploma of 800 hours in SLA, quality of service and corporate road safety. 8 modules covering service level agreements and KPIs, ISO 9001 service quality, fleet operations, ISO 39001 road traffic safety management, driver risk, telematics and data, incident investigation and continuous improvement, with an assigned technical tutor.
Diploma in SLA, Quality of Service and Corporate Road Safety — studying from the United Kingdom
The United Kingdom has a strong medical technology and healthcare engineering base, with research in biomechanics, medical devices and wearables across universities and companies in London, Oxford, Leeds and Glasgow. The NHS, medical device manufacturers and digital health firms require engineers who understand clinical requirements and regulatory compliance. Operational safety in workplaces, transport and sport drives work on human factors and ergonomics. The Medicines and Healthcare products Regulatory Agency regulates medical devices, and the Health and Safety Executive oversees workplace safety.
Fees for the United Kingdom: £746 (Pound sterling), with instalments and employer sponsorship available.
Relevant bodies in the United Kingdom
Typical roles
Questions from the United Kingdom
Will this qualification be recognised by UK professional bodies such as the Institution of Engineering and Technology or the Institution of Mechanical Engineers?
SEIUM's qualifications are private qualifications, not official state degrees, and they are not accredited by any national body. Professional bodies such as the IET or IMechE decide whether to accept training for membership, usually through their own assessment of your experience and learning. Chartered Engineer status is awarded by the Engineering Council via licensed professional engineering institutions. Check directly with the relevant body before you enrol.
Will UK employers in healthcare technology, wearables or occupational safety value this training on a CV?
Employers decide for themselves how much weight to give a private qualification. Many value evidence of specialist skills, such as a completed final project and demonstrable work on biomechanics or wearable sensor systems, more than the name of the provider. Recognition is not guaranteed, so review relevant job adverts and ask prospective employers how they view online private training before committing.
Can I complete this programme alongside a full-time job in the UK, and does my employer need to fund it?
The programmes are 100% online and taught in English, so you can study at your own pace around work and across UK time zones. Master's programmes total 1,900 hours, postgraduate diplomas 800 hours and specialist courses 300 hours. Fees can be paid in instalments, and employer sponsorship is possible, though you should agree arrangements with your employer in advance.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Design service level agreements with measurable, enforceable service levels.
Build KPI frameworks and dashboards to monitor quality of service.
Apply ISO 9001 and ISO/IEC 20000-1 principles to service delivery processes.
Implement a road traffic safety management system based on ISO 39001.
Assess and reduce driver and fleet risk using telematics and incident data.
Investigate incidents and turn findings into corrective actions.
Lead an integrated SLA and corporate road safety programme from start to finish.
Who it's for
- Fleet and transport managers responsible for service levels and driver safety.
- Logistics and distribution operations managers.
- Health, safety and environment (HSE) professionals covering work-related road risk.
- Service delivery and contract managers who negotiate and monitor SLAs.
- Quality managers in transport, field service or last-mile companies.
- Mobility and corporate travel coordinators.
- Engineering or business graduates looking to move into fleet, logistics or service operations.
What you'll work with
- ISO 39001 (road traffic safety management systems)
- ISO 9001 (quality management systems)
- ISO/IEC 20000-1 (service management systems)
- ISO 45001 (occupational health and safety management)
- ISO 31000 (risk management guidelines)
- ISO 10002 and ISO 10004 (complaints handling and customer satisfaction monitoring)
- Regulation (EC) 561/2006 (EU driving time and rest periods)
- Regulation (EU) 165/2014 (tachographs in road transport)
- Directive 2003/59/EC (as amended) (driver CPC training)
- ISO 14001 (environmental management systems)
- Microsoft Power BI
- Microsoft Excel
- Fleet telematics platforms (e.g. Geotab, Webfleet)
- ServiceNow
- Minitab
8 modules
1.1What a service level agreement is and what it is not1.2SLA, OLA and underpinning contracts1.3Service quality dimensions and customer expectations1.4Defining measurable service levels1.5Availability, response time, punctuality and resolution1.6Service catalogue and service design1.7Roles in service delivery: client, provider and subcontractors1.8Costs of poor quality and service credits1.9Typical SLA structures in transport and field service1.10Exercise: SLA diagnosis of a real contract
2.1Selecting KPIs aligned with the contract2.2Leading versus lagging indicators2.3Data sources and data quality2.4Sampling, baselines and targets2.5Statistical process control for service metrics2.6Dashboards and visual management2.7Customer satisfaction, NPS and complaints data (ISO 10002, ISO 10004)2.8SLA reporting cadence and governance meetings2.9Benchmarking service performance2.10Exercise: KPI framework and dashboard
3.1ISO 9001 applied to service organisations3.2ISO/IEC 20000-1 service management principles3.3Process mapping of the service chain3.4Supplier and subcontractor management3.5Nonconformity, root cause and corrective action3.6Internal audits of service processes3.7Change management in service contracts3.8Continual improvement cycles (PDCA)3.9Integrating quality, safety and environment systems3.10Exercise: service process map and audit checklist
4.1Fleet structure and operating models4.2Route planning and scheduling4.3Driving time, rest periods and tachographs (Regulation (EC) 561/2006, Regulation (EU) 165/2014)4.4Vehicle selection, maintenance and availability4.5Last-mile and field service specifics4.6Capacity planning against service levels4.7Fuel, energy and emissions management4.8Outsourcing and subcontracted fleets4.9Cost per kilometre and total cost of ownership4.10Exercise: fleet operations plan
5.1Work-related road risk: scope and impact5.2Structure of ISO 390015.3Road traffic safety performance factors5.4Leadership, policy and responsibilities5.5Legal requirements and duty of care5.6Safety objectives and planning5.7Integration with ISO 450015.8Monitoring, measurement and evaluation5.9Management review and certification readiness5.10Exercise: road safety policy and objectives
6.1Driver risk assessment methods6.2Fatigue, distraction and speed management6.3Recruitment, induction and licence checks6.4Driver training and CPC requirements6.5Vehicle safety specification and equipment6.6Journey planning and safe scheduling6.7Alcohol, drugs and fitness to drive policies6.8Behavioural safety and coaching6.9Vulnerable road users and urban operations6.10Exercise: driver risk assessment
7.1Telematics data: GPS, CAN bus and driver behaviour7.2Event data recorders and video telematics7.3Privacy and data protection in fleet monitoring7.4Collision and near-miss reporting7.5Incident investigation and root cause analysis7.6Claims management and insurance data7.7Using data to manage SLAs and safety together7.8Predictive analytics for risk and maintenance7.9Communicating findings to management and drivers7.10Exercise: incident investigation report
8.1Linking service quality and road safety performance8.2Contract renegotiation based on performance data8.3Improvement project selection and prioritisation8.4Lean tools applied to service operations8.5Risk management with ISO 310008.6Planning the integrative case and deliverables8.7Developing the case with tutor guidance8.8Verification of results and critical analysis8.9Technical defence and peer review8.10Final project: SLA and road safety plan for a service organisation
How you'll learn
100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so it is compatible with full-time work.
Each module combines theory, guided reading of the reference standards and applied exercises. The working software is Microsoft Power BI, Microsoft Excel, Fleet telematics platforms (e.g. Geotab, Webfleet), ServiceNow and Minitab, in free, academic or evaluation versions. Practice is based on real service contracts, KPI dashboards, telematics datasets, driver risk assessments and road incident reports. Assessment is continuous by module, plus the final integrative project.
Standards covered: ISO 39001, ISO 9001, ISO/IEC 20000-1, ISO 45001, ISO 31000, ISO 10002 and ISO 10004, Regulation (EC) 561/2006, Regulation (EU) 165/2014, Directive 2003/59/EC (as amended), ISO 14001.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- Prior technical training or professional experience in the sector. No university degree is required.
- An internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 800 hours over 6–8 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Microsoft Power BI, Microsoft Excel, Fleet telematics platforms (e.g. Geotab, Webfleet), ServiceNow and Minitab, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute diploma, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
Prior technical training or professional experience in the sector (no university degree is required), a computer able to run the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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