Course in Passenger Experience on Luxury Yachts
Online course of 300 hours in passenger experience on luxury yachts: 6 modules covering the luxury yacht client, guest journey design, interior service and crew, activities and destinations, quality and reputation, and an onboard experience project, with an assigned technical tutor.
Course in Passenger Experience on Luxury Yachts — studying from Singapore
Singapore is one of the world's busiest ports and a major centre for marine and offshore engineering, including ship repair, shipbuilding for specialised vessels and offshore platform services. The Maritime and Port Authority of Singapore regulates shipping, port operations and marine safety. Engineers work on naval architecture, marine systems, offshore structures and vessel design. Employers include shipyards and offshore engineering firms clustered in the Tuas and Benoi areas.
Fees for Singapore: S$780 (Singapore dollar), with instalments and employer sponsorship available.
Relevant bodies in Singapore
Typical roles
Questions from Singapore
Will this qualification be recognised by professional bodies in Singapore?
SEIUM's qualifications are private, not official state degrees, and are not accredited by any national body in Singapore. Singapore's maritime and offshore sectors are regulated by the Maritime and Port Authority of Singapore, and engineers may seek Professional Engineer status through the Professional Engineers Board. Recognition of a private qualification rests with employers or the relevant body.
How might this training be used by employers in Singapore?
Singapore is a major maritime and offshore hub, with shipyards, offshore engineering firms and marine service providers. A naval or offshore engineering programme may support technical roles, but it does not guarantee employment. Employers will typically look at certifications, sea or project experience and your final project to judge your suitability.
Can I study this alongside a full-time job, and can my employer help fund it?
Because the course is fully online and in English, you can study from Singapore without relocating, and no student visa is needed for online study. Plan for the hours involved: 300 hours for a specialist course up to 1,900 hours for a master's. Fees can be paid in instalments, and employer sponsorship is possible, so raise it with your company's training team.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Understand the profile and expectations of luxury yacht clients.
Design the complete guest journey on board.
Organise the service of the interior department.
Plan safe and memorable activities and itineraries.
Measure satisfaction and handle complaints.
Protect guest privacy and personal data.
Develop an experience programme for a luxury yacht.
Who it's for
- Yacht pursers.
- Chief stewards and heads of interior.
- Customer experience managers.
- Charter brokers.
- Charter operations managers.
- Luxury hospitality consultants.
- Engineering or science graduates looking to work on private and charter yachts.
What you'll work with
- ISO 10002 (customer satisfaction and complaints handling)
- ISO 9001 (quality management systems)
- MYBA charter agreement (standard yacht charter contract)
- REG Yacht Code (Red Ensign Group code for large yachts)
- MLC 2006 (Maritime Labour Convention)
- Regulation (EU) 2016/679 GDPR (personal data protection)
- Deckhand
- Qualtrics
- Miro
- Microsoft Excel
6 modules · 300 h
1.1Profile of owners and charterers1.2Ultra-high net worth and expectations1.3Differences between private and charter use1.4Motivations for yacht travel1.5Client culture and origin1.6Privacy and discretion1.7Families and children on board1.8Corporate clients and events1.9Trends in experiential luxury1.10Case study: profile of a charter group
2.1Customer journey map2.2Pre-embarkation preferences2.3Welcome and first impression2.4Daily routines on board2.5Designing memorable moments2.6Disembarkation and farewell2.7Post-trip follow-up2.8Common pain points2.9Personalisation with data2.10Workshop: experience map for a seven-day charter
3.1Organisation of the interior department3.2Duties of the purser and stewardesses3.3Table service standards3.4Wine and cocktail service3.5High-end housekeeping3.6Communication with the guest3.7Handling special requests3.8Training in luxury hospitality3.9Crew welfare3.10Practical exercise: formal dinner service protocol
4.1Itinerary planning4.2Water toys and water sports4.3Diving and underwater activities4.4Shore excursions and experiences4.5Gastronomy and chefs on board4.6Wellness and fitness4.7Events and celebrations4.8Polar and remote expeditions4.9Safety in activities4.10Case study: itinerary in the western Mediterranean
5.1Measuring satisfaction5.2Surveys and interviews5.3Complaint management5.4The MYBA contract and expectations5.5Tips and relationships5.6Reputation among brokers5.7Customer loyalty5.8Guest data protection5.9Continuous service improvement5.10Lab: analysis of charter surveys
6.1Defining the yacht and its client6.2Researching expectations6.3Experience map6.4Service design6.5Crew training plan6.6Satisfaction indicators6.7Experience budget6.8Experience improvement plan6.9Report and presentation6.10Final project: final review with the tutor
How you'll learn
The course is taught 100% online on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so you can combine it with your job.
Each module combines theory, guided reading of the original standards and applied exercises. The working software is Deckhand, Qualtrics, Miro and Microsoft Excel, in free, academic or evaluation versions. Exercises are based on real procedures: designing the experience map for a charter, drawing up luxury service protocols and analysing guest satisfaction. Assessment is continuous by module, plus the final project.
Standards covered: ISO 10002, ISO 9001, MYBA charter agreement, REG Yacht Code, MLC 2006, Regulation (EU) 2016/679 GDPR.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- No prior qualification is required.
- An internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours over 3 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Deckhand, Qualtrics, Miro and Microsoft Excel, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute certificate, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
No prior qualification is required; you need a computer able to run the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
Related programmes
Customs and Port Multimodal Logistics Course
Online 300 h course in customs and port multimodal logistics. 6 modules covering Regulation (EU) 952/2013 Union Customs Code, Delegated Regulation (EU) 2015/2446 and SAP Global…
Recreational Boating Safety Course
Online 300-hour course in recreational boating safety. 6 modules covering Ministerial Order FOM/1144/2003 on safety, rescue, firefighting, navigation and pollution prevention equipment on recreational craft, Royal…
Bridge Systems Cybersecurity Course
Online 300-hour course in cybersecurity for bridge systems. 6 modules covering IACS UR E26, IACS UR E27 and Wireshark. Tutor assigned and enrolment open.
More in Naval, Offshore & Sports Nautical
All Naval, Offshore & Sports Nautical programmes → · How to apply · Fees & financing · Scholarships