Postgraduate Diploma in Robo-Taxi/Shuttle UX: Inclusion and Accessibility
Online 800 h Postgraduate Diploma in Robo-Taxi/Shuttle UX: Inclusion and Accessibility. 8 modules covering Directive (EU) 2019/882, EN 301 549 and Figma. Assigned tutor and open enrolment.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Design the complete experience of driverless services.
Incorporate user diversity from the outset of design.
Make booking, boarding and alighting accessible.
Design multimodal and accessible on-board interfaces.
Ensure personal safety and emergency management.
Research with users in an ethical and inclusive way.
Apply accessibility and service equity regulations.
Who it's for
- User experience designer seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- Accessibility specialist seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- User researcher seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- Mobility service designer seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- Robotaxi operations manager seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- Inclusive mobility consultant seeking to specialise in Robo-Taxi/Shuttle UX: Inclusion and Accessibility.
- Graduates in engineering or science seeking to join robotaxi companies.
What you'll work with
- Directiva (UE) 2019/882
- EN 301 549
- ISO 9241-210:2019
- WCAG 2.2
- UNECE R107
- ISO/IEC Guide 71:2014
- ISO 22737:2021
- Reglamento (UE) 2022/1426
8 modules · 800 h
1.1Robotaxi and autonomous shuttle services1.2End-to-end user journey1.3Absence of a driver as a support figure1.4Passenger expectations and fears1.5User-centred design according to ISO 9241-2101.6Usability according to ISO 9241-111.7Lessons from deployments in the United States, China and Europe1.8User experience indicators1.9Business models and their impact on experience1.10Case study: user journey map of a robotaxi user
2.1The social model of disability2.2Users with reduced mobility and wheelchair users2.3Visual and hearing impairment2.4Cognitive disability and neurodiversity2.5Older people and unaccompanied minors2.6ISO/IEC Guide 71 on accessibility in standards2.7Directive (EU) 2019/882 on accessibility2.8Universal design principles2.9Participation of disabled people's organisations2.10Workshop: user personas for a shuttle service
3.1Accessible mobile applications according to WCAG 2.23.2Alternatives to the app: telephone and kiosk3.3Identifying the assigned vehicle3.4Pick-up points and kerbs3.5Guiding blind users to the door3.6Ramps, platforms and wheelchair anchorages3.7Vehicle accessibility under UNECE R1073.8Boarding time and social pressure3.9Luggage, trolleys and guide dogs3.10Practice: accessibility audit of a robotaxi app
4.1Screens, voice and physical controls4.2Route and arrival information4.3Redundant multimodal communication4.4Accessibility of ICT products under EN 301 5494.5Stop and help buttons4.6Communication with the assistance centre4.7Languages and easy read4.8Comfort, motion sickness and smooth driving4.9Cabin personalisation4.10Laboratory: multimodal on-board interface prototype
5.1Perceived safety without a driver5.2Video surveillance and privacy5.3Management of incidents between passengers5.4Accessible evacuation of the vehicle5.5Emergency communication for deaf people5.6Remote assistance to passengers5.7Protocols for passenger illness5.8Safety of minors and vulnerable people5.9Training of assistance staff5.10Case study: evacuation protocol for wheelchair users
6.1Qualitative methods: interviews and observation6.2Usability testing with prototypes6.3Virtual reality journey simulation6.4Trials with real vehicles6.5Inclusive participant recruitment6.6SUS and UEQ questionnaires6.7Thematic analysis of qualitative data6.8Research ethics with vulnerable people6.9Presenting findings6.10Practice: usability test with older people
7.1Accessibility obligations for public transport7.2Requirements of Regulation (EU) 2022/1426 for shuttles7.3ISO 22737 standards for low-speed vehicles7.4Territorial and social equity of the service7.5Fares and the digital divide7.6Service inclusion indicators7.7Public procurement with accessibility criteria7.8Operator liability7.9European municipal experiences7.10Workshop: accessibility requirements specification for a tender
8.1Service and user definition8.2Initial user research8.3Inclusive user journey8.4Accessible interface design8.5Safety and emergency protocol8.6Testing with diverse users8.7Regulatory analysis8.8Design recommendations8.9Report and presentation8.10Final review with the tutor
How you'll learn
Training 100 % online on the SEIUM campus, with downloadable material, recorded classes and assigned technical tutor. No fixed timetable: students progress at their own pace within the intake, which makes it possible to combine the programme with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Figma, Unity, Axe DevTools, Optimal Workshop, Dovetail, in free, academic or evaluation versions. The trials are studied using real usability testing procedures with diverse users, accessibility audits of applications and virtual reality journey simulation. Assessment is continuous per module plus the final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Design the complete experience of driverless services.
Incorporate user diversity from the outset of the design.
Make booking, boarding and alighting accessible.
Design multimodal and accessible on-board interfaces.
Ensure personal safety and emergency management.
Where this takes you
Requirements
- Prior technical training or professional experience in the sector. No university degree is required.
- Internet connection and a computer capable of running the programme's software.
- A sufficient level of Spanish to follow technical regulatory texts.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme consists of 800 hours in total, spread over 6 to 8 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.
The programme uses Figma, Unity, Axe DevTools, Optimal Workshop and Dovetail. Free, academic or evaluation versions are used, and the tutor indicates the free alternative where one exists.
A SEIUM Institute in-house diploma upon passing the continuous assessment and the integrative project. It is in-house training, not an official Ministry qualification.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised towards the higher-level programme. Please consult the recognition policy when enrolling.
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