Diploma in Cargo Experience: Routes, Payments and Autonomy Anxiety
Online postgraduate diploma of 800 hours in Charging Experience: Routes, Payments and Range Anxiety. 8 modules covering charging technology, the psychology of range anxiety, route planning with charging, payments and authentication, the charge point experience, in-vehicle and app charging interfaces, and experience research and metrics with IEC 61851-1, ISO 15118-20 and Regulation (EU) 2023/1804 (AFIR), with an assigned technical tutor.
Diploma in Cargo Experience: Routes, Payments and Autonomy Anxiety — studying from New Zealand
Product design and human-machine interface work in New Zealand spans consumer goods, medical devices, agricultural machinery and digital products, with a strong design community in Auckland and Wellington. Design-led companies often export globally, and the country's reputation for innovation in outdoor and sporting equipment supports a steady demand for industrial designers. Professionals may work in-house for manufacturers, in design consultancies, or with research organisations on usability and interface development.
Fees for New Zealand: NZ$2,550 (New Zealand dollar), with instalments and employer sponsorship available.
Relevant bodies in New Zealand
Typical roles
Questions from New Zealand
Do New Zealand professional bodies regulate design and human-machine interface work?
Design and HMI work is generally not a regulated profession in New Zealand. Engineers in product roles may pursue Engineering New Zealand registration if their work is engineering-based. Industry associations also exist for designers. SEIUM's qualifications are private and not accredited by any national body, so their value is judged by employers.
Where do product and HMI engineers work in New Zealand?
Typical employers include software and hardware product companies, manufacturers, medical device and consumer product firms, and design consultancies. Hiring usually focuses on a strong portfolio and evidence of user-centred work. A private qualification can add to your profile, but it does not guarantee employment or a particular outcome.
Is this workable online with a job, and what language level is needed?
The programmes are fully online and taught in English, so you need solid English for technical reading and writing. No student visa is required to study from New Zealand. You will have an assigned technical tutor and complete a final project. Fees are payable in instalments, employer sponsorship is possible, and specialist courses take 300 hours.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Explain the charging modes, connectors and technical factors that shape the experience.
Identify the psychological causes of range anxiety and how to mitigate them.
Design route planning flows with reliable charging stops.
Analyse payment models, including Plug & Charge under ISO 15118.
Apply the price transparency requirements of the AFIR regulation.
Prototype charging interfaces that are consistent across vehicle, app and charger.
Measure the charging experience with success, effort and satisfaction metrics.
Who it's for
- Electric mobility UX designers
- User researchers
- Charging services product managers
- Service designers
- Vehicle interface specialists
- Customer experience analysts
- Engineering or science graduates looking to move into the automotive sector
What you'll work with
- IEC 61851-1 (electric vehicle conductive charging system, general requirements)
- ISO 15118-20 (second-generation vehicle-to-grid communication interface)
- Regulation (EU) 2023/1804 (AFIR, alternative fuels infrastructure)
- ISO 15118-2 (vehicle-to-grid communication, network and application protocol)
- IEC 62196-2 (plugs, socket-outlets and vehicle connectors for AC charging)
- OCPP 2.0.1 (Open Charge Point Protocol)
- ISO 9241-210 (human-centred design)
- Directive 2014/94/EU (deployment of alternative fuels infrastructure)
- Figma
- Maze
- A Better Routeplanner
- Dovetail
- Mixpanel
8 modules
1.1Charging modes 1 to 4 under IEC 618511.2Type 2, CCS Combo 2 and CHAdeMO connectors1.3Charging power and the state-of-charge curve1.4Battery chemistry and fast-charging limits1.5Battery thermal preconditioning1.6Home, destination and corridor infrastructure1.7Charge point operators and roaming1.8Tariffs: per kWh, per minute and subscription1.9Real-world behaviour of EV drivers1.10Case study: analysis of a fast-charging session
2.1Origin and dimensions of range anxiety2.2Uncertainty, perceived control and trust2.3Range estimation and perceived accuracy2.4Effect of temperature and speed on consumption2.5Mental models of first-time users2.6Experienced versus novice user experience2.7Communicating safety margins2.8Narratives and onboarding for new drivers2.9Anxiety metrics and measurement scales2.10Workshop: interviews with novice EV drivers
3.1Routing algorithms with charging stops3.2Consumption models and topography3.3Real-time charge point availability data3.4Charger reliability and fault management3.5Optimising total journey time3.6Integration with the vehicle's navigation system3.7External planners and comparison of services3.8Dynamic re-planning en route3.9Visualising range on the map3.10Practical exercise: designing a long-journey planning flow
4.1RFID card, app and bank card payment4.2Plug & Charge under ISO 15118-2 and ISO 15118-204.3Digital certificates and charging PKI4.4OCPP and OCPI protocols4.5Price transparency and AFIR requirements4.6Invoicing, receipts and taxation4.7Payment failures and user recovery4.8Fraud and transaction security4.9Accessibility of the payment terminal4.10Case study: error map of a payment process
5.1Arrival, location and signage of the charger5.2Ergonomics of the connector and cable5.3Charger screen interface5.4Session states and progress communication5.5Waiting, queues and charge point booking5.6Services at the charging hub5.7Lighting, personal safety and accessibility5.8Incidents and customer service5.9Design for users with reduced mobility5.10Case study: observing users at a charging hub
6.1Charging indicators in the cluster and central display6.2Charge scheduling and state-of-charge limit6.3End-of-charge and interruption notifications6.4Estimated time remaining6.5Smart charging and time-of-use tariffs6.6Battery health information6.7V2H and V2G bidirectionality for the user6.8Consistency between vehicle, app and charger6.9Microcopy and jargon-free language6.10Workshop: prototype of charging screens in Figma
7.1User diaries on real journeys7.2Remote and in-person usability tests7.3Analysis of reviews and support data7.4Metrics: charging success rate and time to charge7.5NPS, CSAT and Customer Effort Score7.6Telemetry and product analytics7.7A/B tests of range messages7.8Communicating findings to engineering7.9Roadmap of prioritised improvements7.10Practical exercise: defining the charging dashboard
8.1Selection of the user segment8.2Initial research and pain-point map8.3Charging service concept8.4Route, charging and payment flow8.5Interactive prototype8.6Test with drivers8.7Concept iteration8.8Tracking metrics plan8.9Report and presentation8.10Final project: final review with the tutor
How you'll learn
100% online programme on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so it fits around your job.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Figma, Maze, A Better Routeplanner, Dovetail and Mixpanel, in free, academic or evaluation versions. Testing is studied on real procedures: usability tests with drivers at charging stations, diary studies on long-distance journeys, and evaluation of payment flows in an interactive prototype. Assessment is continuous by module, plus the final project.
Standards covered: IEC 61851-1, ISO 15118-20, Regulation (EU) 2023/1804, ISO 15118-2, IEC 62196-2, OCPP 2.0.1, ISO 9241-210, Directive 2014/94/EU.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- Prior technical training or professional experience in the sector. No university degree is required.
- An internet connection and a computer able to run the programme's software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 800 hours over 6–8 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Figma, Maze, A Better Routeplanner, Dovetail and Mixpanel, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute diploma, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
Prior technical training or professional experience in the sector (no university degree required), a computer able to run the software, and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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