UX in Digital Insurance Course
Online 300 h course in UX in digital insurance. 6 modules covering WCAG 2.2 (web accessibility guidelines), Directive (EU) 2019/882 (accessibility requirements for products and services) and Figma. Dedicated tutor and enrolment open.
UX in Digital Insurance Course — studying from Malta
Insurance is one of Malta's established financial sectors, with a regulatory framework that has attracted captive insurers, reinsurers and specialist underwriters. This creates demand for professionals who can model risk, analyse claims data and support actuarial functions. Engineers with statistical skills are valued in pricing, reserving and risk management. Employers include licensed insurers, brokers, consultancies and the regulator itself, where quantitative and technical expertise is increasingly important.
Fees for Malta: €797 (Euro), with instalments and employer sponsorship available.
Relevant bodies in Malta
Typical roles
Questions from Malta
Which professional bodies in Malta relate to insurance, risk and actuarial work, and does SEIUM's qualification fit?
SEIUM Institute's qualifications are private qualifications, not official Maltese state degrees, and they are not accredited by any national body. In Malta, insurance and financial services are supervised by the Malta Financial Services Authority, and professional actuarial qualifications are set by international bodies that Maltese firms commonly follow. Whether SEIUM's training is recognised is for employers or the relevant body to decide.
What roles in Malta might this training support in insurance or risk management?
Malta has a significant insurance, reinsurance and financial services sector, and firms there employ people in risk analysis, data and modelling roles. Whether a private engineering-focused qualification counts for a given role depends on the employer's requirements and the qualifications they already expect. Reviewing current job descriptions in Malta and asking employers directly will show how your training would be viewed.
How much time does this need each week, and what language level is required?
Master's programmes total 1,900 hours, postgraduate diplomas 800 hours and specialist courses 300 hours, delivered fully online. Spread over the programme length, this suits people working full-time if they set a steady weekly schedule. Teaching is in English, so you should be comfortable reading and writing technical English. Fees can be paid in instalments, and employer sponsorship is possible.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Analyse customer friction points in onboarding and claims reporting.
Plan and carry out user research studies with insurance customers.
Design flows and interfaces that clearly explain coverage, exclusions and excesses.
Write product content that is understandable and consistent with the IPID document.
Apply WCAG 2.2 accessibility criteria to insurers’ portals and applications.
Identify dark patterns and market conduct risks in digital design.
Measure the impact of experience improvements using conversion and satisfaction metrics.
Who it's for
- UX designer for insurance products who wants to specialise in UX in digital insurance.
- User experience researcher who wants to specialise in UX in digital insurance.
- Digital services designer in insurance who wants to specialise in UX in digital insurance.
- UX copywriter for financial content who wants to specialise in UX in digital insurance.
- Digital insurance product manager who wants to specialise in UX in digital insurance.
- Digital accessibility consultant who wants to specialise in UX in digital insurance.
- Graduates in engineering or science seeking to enter insurance companies.
What you'll work with
- WCAG 2.2 (web accessibility guidelines)
- Directive (EU) 2019/882 (accessibility requirements for products and services)
- Directive (EU) 2016/97 (insurance distribution, IDD)
- Implementing Regulation (EU) 2017/1469 (insurance product information document, IPID)
- ISO 9241-210 (human-centred design)
- EN 301 549 (accessibility of ICT products and services)
- Directive (EU) 2023/2673 (distance financial services contracts)
6 modules · 300 h
1.1What makes buying insurance difficult1.2Industry jargon and real understanding1.3Customers’ mental models of risk1.4Key moments: onboarding, use, claims and cancellation1.5Cognitive load and process abandonment1.6Trust and the signals that build it1.7Differences by age and digital literacy1.8Sector vocabulary and acronyms1.9Common errors in digital products in the sector1.10Exercise: customer journey map for purchase
2.1Interviews and research guides2.2Observation of real use2.3Moderated and unmoderated usability testing2.4Analysis of behavioural data2.5Surveys and their limits2.6Recruiting representative participants2.7Consent and research ethics2.8Synthesis of findings and user profiles2.9Communicating findings to the team2.10Practice: research guide and usability test
3.1Information architecture of the product3.2Forms: design, validation and errors3.3Plain language applied to policy wording3.4Explaining coverage and exclusions3.5Comparing options without manipulation3.6Designing the claims process3.7Accessibility and applicable requirements3.8Mobile design and adverse contexts3.9Design system and consistency3.10Practice: redesign of an onboarding form
4.1Deceptive patterns and how to avoid them4.2Required pre-contractual transparency4.3Mandatory information and its presentation4.4Insurance distribution regulation4.5Protecting vulnerable consumers4.6Understandable data consent4.7Accessibility as a legal obligation4.8Customer comprehension testing4.9Designer responsibility4.10Practice: ethical audit of a flow
5.1Experience and business indicators5.2Product analytics and funnels5.3Controlled tests and their interpretation5.4Continuous customer feedback5.5Complaints management as a source5.6Prioritising improvements5.7Collaboration with business, technical and compliance teams5.8Documenting design decisions5.9Experience culture in the organisation5.10Practice: measurement plan for a redesign
6.1Choosing the product and journey6.2User research and findings6.3Diagnosis of prioritised problems6.4Redesign proposal with prototype6.5Language and content review6.6Ethical and compliance audit6.7User testing plan6.8Measurement and improvement plan6.9Project report6.10Project defence
How you'll learn
100 % online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetable: students progress at their own pace within the intake, which makes it possible to combine with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is Figma, Maze, Hotjar, Google Analytics 4, Optimal Workshop, in free, academic or trial versions. Practicals are based on real procedures: moderated usability tests with policyholders, A/B tests of onboarding processes, and accessibility audits of customer portals. Assessment is continuous per module plus the final integrative project.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Analyse customer friction points in onboarding and claims reporting.
Plan and carry out user research studies with insurance customers.
Design flows and interfaces that clearly explain coverage, exclusions and excesses.
Write product content that is understandable and consistent with the IPID document.
Apply WCAG 2.2 accessibility criteria to insurers’ portals and applications.
Where this takes you
Requirements
- No prior degree required.
- Internet connection and a computer capable of running the programme’s software.
- Sufficient level of Spanish to follow technical regulatory reading.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours spread over 3 to 5 months. That is between 10 and 15 hours a week on average, compatible with a full-time job.
You work with Figma, Maze, Hotjar, Google Analytics 4, Optimal Workshop. Free, academic or trial versions are used, and the tutor indicates the free alternative where one exists.
A SEIUM own diploma upon passing the continuous assessment and the integrative project. This is in-house training, not an official qualification from the Ministry.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised towards the higher programme. Check the credit transfer policy when you enrol.
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