KPIs in Smart Cities and Impact Measurement Course
Online course of 300 hours in smart city KPIs and impact measurement: 6 modules covering urban measurement, standardised indicator systems (ISO 37120, ISO 37122, ISO 37123), KPI system design, impact evaluation and dashboards, with an assigned technical tutor.
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Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Understand the role of indicators in managing the smart city.
Apply the standardised systems ISO 37120, ISO 37122 and ISO 37123.
Design KPI systems with indicator sheets, baselines and targets.
Evaluate the impact of urban projects using counterfactual methods and SROI.
Communicate results through dashboards and observatories.
Prevent the risks of manipulation and misuse of indicators.
Build a KPI system for a municipality's smart city strategy.
Who it's for
- Urban indicator analysts.
- Municipal strategic planning officers.
- Public policy evaluators.
- Smart city consultants.
- Urban observatory staff.
- European project managers.
- Engineering or science graduates looking to move into local government.
What you'll work with
- ISO 37120 (indicators for city services and quality of life)
- ISO 37122 (indicators for smart cities)
- ISO 37123 (indicators for resilient cities)
- ITU-T Y.4903 (KPIs for smart sustainable cities)
- ISO 37101 (management system for sustainable development in communities)
- UNE 178202 (Spanish smart city management indicators)
- ISO 37104 (guidance for practical implementation in cities)
- ISO 14064-1 (quantification and reporting of greenhouse gas emissions)
- Power BI
- Tableau
- Python with pandas
- QGIS
- Microsoft Excel
6 modules
1.1Why measure: accountability and management1.2Indicators, metrics and indices1.3Logical framework: inputs, outputs, outcomes, impacts1.4SMART characteristics of an indicator1.5Service indicators versus impact indicators1.6Limitations of urban rankings1.7Measurement and SDG 111.8The ISO 37100 family of standards1.9The United Nations U4SSC platform1.10Case study: critique of a smart city ranking
2.1ISO 37120: indicators for city services2.2ISO 37122: indicators for smart cities2.3ISO 37123: indicators for resilient cities2.4ITU-T Y.4903 and U4SSC KPIs2.5UNE 178202 management indicators2.6WCCD urban data certification2.7Spanish Urban Agenda indicators2.8Comparability between cities2.9Municipal carbon footprint2.10Workshop: calculating ISO 37120 indicators for a municipality
3.1Alignment with the municipal strategy3.2Selecting indicators by strategic axis3.3Indicator sheets and metadata3.4Baselines and targets3.5Data sources and frequency3.6Data quality and reliability3.7Weighting and building composite indices3.8Process indicators for smart projects3.9Governance of the indicator system3.10Practical exercise: complete sheets for ten indicators
4.1Theory of change for urban projects4.2Ex ante and ex post evaluation4.3Counterfactual methods and control groups4.4Social cost-benefit analysis4.5Social return on investment (SROI)4.6Environmental impact and avoided emissions4.7Impact on quality of life and wellbeing4.8Mixed and qualitative methods4.9Attribution and contribution4.10Case study: impact of a smart irrigation system
5.1Dashboards for senior management5.2Visualisation and performance traffic lights5.3Public urban observatories5.4Monitoring reports and annual report5.5Using indicators in procurement5.6Payment by results in contracts5.7Open indicator data5.8Manipulation risks and Goodhart's law5.9Indicator-based continuous improvement5.10Lab: KPI dashboard in Power BI
6.1Analysis of the municipal strategy6.2Selecting the indicator set6.3Indicator sheets and metadata6.4Data collection and baseline calculation6.5Setting targets6.6Impact evaluation design6.7Dashboard and communication6.8System governance model6.9Report and presentation6.10Final project: final review with the tutor
How you'll learn
The course is taught 100% online on the SEIUM campus, with downloadable materials, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so it fits around your job.
Each module combines theory, guided reading of the original standards and applied exercises. You work with Power BI, Tableau, Python with pandas, QGIS and Microsoft Excel, in free, academic or evaluation versions. Exercises are based on real procedures: calculating a municipality's ISO 37120 indicators, designing a KPI system aligned with strategy and evaluating the impact of a smart city project. Assessment is continuous by module, plus the final capstone project.
Standards covered: ISO 37120, ISO 37122, ISO 37123, ITU-T Y.4903, ISO 37101, UNE 178202, ISO 37104, ISO 14064-1.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- No prior qualification is required.
- Internet connection and a computer able to run the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours over 3 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Power BI, Tableau, Python with pandas, QGIS and Microsoft Excel, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute certificate, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
No prior qualification is required; you need a computer with an internet connection and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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