Master’s in Service Networks, MRO and Warranty Engineering
Online master's programme of 1,900 hours in service network, MRO and warranty engineering, structured in 12 modules covering service network design, maintenance and repair, workshop management, warranty management and analytics, spare parts logistics, recalls, technical training, electric motorcycle after-sales and customer experience under ISO 9001, EN 13306 and EN 15341, with an assigned technical tutor.
Master’s in Service Networks, MRO and Warranty Engineering — studying from Australia
Motorcycles and two-wheeled vehicles are a significant part of Australian transport and recreation, with strong demand for motorcycles, scooters and e-bikes in urban and regional areas. Engineers working in this field contribute to chassis and powertrain design, rider safety systems and emissions compliance. National vehicle standards and rider safety initiatives shape product development and testing. Employers include motorcycle importers and distributors, component suppliers, accessory makers and e-mobility start-ups.
Fees for Australia: A$14,200 (AUD), with instalments and employer sponsorship available.
Relevant bodies in Australia
Typical roles
Questions from Australia
Will a SEIUM qualification be recognised for motorcycle engineering roles in Australia?
SEIUM qualifications are private and not accredited by any Australian national body. Recognition for engineering or vehicle compliance roles is decided by individual employers and relevant bodies. Vehicle safety and compliance in Australia are governed by national design rules, which apply regardless of your qualification, so check requirements with the employer.
Which Australian employers work in motorcycle and two-wheeler engineering?
Motorcycle and scooter importers, distributors, component suppliers, dealer service networks and performance workshops are examples of Australian employers in this field. Whether they value a private qualification depends on their policies. Practical experience and a strong final project portfolio are typically persuasive in this industry.
Is the course suitable for someone working full time in Australia?
The programmes are delivered 100% online in English with an assigned technical tutor, so you can study from home at times that suit you. Fees are payable in instalments, and employers may sponsor you. Check the hours required for your chosen programme and make sure your schedule allows steady progress.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Design service networks and workshops for motorcycle manufacturers.
Organise efficient maintenance and repair processes.
Manage warranty and its costs using data analysis.
Plan spare parts logistics.
Train and certify network technicians.
Apply warranty and consumer rights legislation.
Develop an after-sales plan for a motorcycle manufacturer.
Who it's for
- After-sales managers at manufacturers, importers or dealer groups.
- Technical service engineers supporting the dealer network.
- Warranty analysts working with claims and field data.
- Workshop managers looking to improve productivity and quality.
- Network technical trainers who design and deliver technician training.
- Spare parts managers responsible for availability and logistics.
- Engineering or science graduates aiming to join motorcycle manufacturers.
What you'll work with
- ISO 9001 (quality management systems)
- EN 13306 (maintenance terminology)
- EN 15341 (maintenance key performance indicators)
- ISO 55000 (asset management — overview, principles and terminology)
- Regulation (EU) 2023/988 (General Product Safety Regulation)
- Royal Legislative Decree 1/2007 (Spanish General Law for the Defence of Consumers and Users)
- Directive (EU) 2019/771 (contracts for the sale of goods and legal guarantee)
- Regulation (EU) 168/2013 (approval and market surveillance of two- and three-wheel vehicles)
- SAP Service Management
- Salesforce Service Cloud
- Power BI
- Microsoft Dynamics 365
- Python
12 modules · 1900 h
1.1Economic importance of after-sales1.2Customer life cycle1.3Network structure1.4Role of the manufacturer and importer1.5Dealerships and official service centres1.6Independent and multi-brand workshops1.7After-sales indicators1.8Customer satisfaction1.9Sector trends1.10Case study: analysis of a brand's after-sales
2.1Geographical service coverage2.2Workshop standards2.3Mandatory workshop equipment2.4Workshop sizing2.5Mobile workshop service2.6Fleet service2.7Entry into new markets2.8Network contracts2.9Dealership evaluation2.10Workshop: network design for a new country
3.1Scheduled preventive maintenance3.2Service intervals3.3EN 13306 terminology3.4Electronic diagnostics in the workshop3.5Repair procedures3.6Workshop manuals3.7Labour times3.8Repair quality3.9Workshop safety3.10Practical exercise: maintenance plan for a model
4.1Customer reception4.2Job planning4.3Workshop productivity4.4EN 15341 indicators4.5Tool management4.6Quality control4.7Invoicing of workshop services4.8Management software4.9Process improvement4.10Lab: reducing repair time
5.1Legal framework of the warranty5.2Commercial and legal warranty5.3Claim procedures5.4Claim validation5.5Warranty fraud5.6Warranty costs5.7Cost recovery from suppliers5.8Extended warranty contracts5.9Communication with the customer5.10Case study: claims audit
6.1Warranty data6.2Failure rates per kilometre6.3Failure curves6.4Weibull field analysis6.5Early problem detection6.6Segmentation by market6.7Warranty dashboards6.8Cost forecasting6.9Feedback to engineering6.10Practical exercise: Weibull analysis of warranty data
7.1Catalogue management7.2Demand forecasting7.3Central and regional warehouses7.4Service levels7.5Slow-moving spare parts7.6Obsolescence management7.7Original and alternative spare parts7.8Spare parts pricing7.9Product reverse logistics7.10Workshop: spare parts demand forecasting
8.1Defect detection8.2Campaign decision8.3Communication to authorities8.4Communication to customers8.5Organisation across the network8.6Completion tracking8.7Campaign costs8.8General product safety8.9Lessons learned log8.10Case study: managing a recall
9.1Training needs9.2Design of training pathways9.3Technician certification9.4High-voltage training9.5Online training9.6Hands-on workshop training9.7Competence assessment9.8Training centres9.9Impact measurement9.10Practical exercise: training pathway for technicians
10.1Maintenance of electric motorcycles10.2High-voltage safety10.3Battery diagnostics10.4Battery repair10.5Software updates10.6New service models10.7Battery warranties10.8Second life and recycling10.9Equipment requirements10.10Case study: adapting a workshop to electric vehicles
11.1Customer experience in the workshop11.2Digital communication with the customer11.3Online booking11.4Maintenance contracts11.5After-sales profitability11.6Customer loyalty programmes11.7Complaint management11.8Satisfaction surveys11.9Consumer rights11.10Practical exercise: redesigning the workshop experience
12.1After-sales diagnosis12.2Network design12.3Workshop processes12.4Warranty system12.5Data analytics12.6Spare parts plan12.7Training plan12.8Project economic plan12.9Master's Thesis report12.10Master's Thesis: defence before a panel
How you'll learn
100% online training on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. No fixed timetables: you progress at your own pace within each intake, making it compatible with work.
Each module combines theory, guided reading of the original standard and applied exercises. The working software is SAP Service Management, Salesforce Service Cloud, Power BI, Microsoft Dynamics 365 and Python, in free, academic or evaluation versions. Practical work is based on real procedures: analysis of warranty data for a model, design of a workshop network for a new market and improvement of the mean time to repair at a dealership. Assessment is continuous by module plus the final Master's Thesis.
Standards covered: ISO 9001, EN 13306, EN 15341, ISO 55000, Regulation (EU) 2023/988, Royal Legislative Decree 1/2007, Directive (EU) 2019/771, Regulation (EU) 168/2013.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- University degree in engineering, science or architecture, or equivalent demonstrable professional experience.
- Internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 1,900 hours over 12–14 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with SAP Service Management, Salesforce Service Cloud, Power BI, Microsoft Dynamics 365 and Python, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute diploma, awarded on passing the continuous assessment and the Master's Thesis. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed in a course or postgraduate diploma in the same area are recognised in the higher programme. Ask about the recognition policy when you enrol.
A university degree in engineering, science or architecture, or equivalent professional experience, plus a computer able to run the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
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