Course in Passenger Experience on Luxury Yachts
Online course of 300 hours in passenger experience on luxury yachts: 6 modules covering the luxury yacht client, guest journey design, interior service and crew, activities and destinations, quality and reputation, and an onboard experience project, with an assigned technical tutor.
Course in Passenger Experience on Luxury Yachts — studying from Australia
Australia's maritime sector is substantial, encompassing naval shipbuilding, offshore oil and gas, port operations and recreational boating. The Royal Australian Navy's shipbuilding programmes, including the Hunter class frigates and Henderson Defence Precinct in Western Australia, generate significant engineering demand. Offshore energy developments on the North West Shelf and in Bass Strait require marine and structural expertise. Recreational boating is widespread, supported by a strong sports nautical industry. Employers include naval shipbuilders, offshore operators, port authorities and marine equipment manufacturers.
Fees for Australia: A$868 (AUD), with instalments and employer sponsorship available.
Relevant bodies in Australia
Typical roles
Questions from Australia
Is this training recognised by Australian maritime regulators such as AMSA?
SEIUM qualifications are private and are not official state degrees or accredited by national bodies. The Australian Maritime Safety Authority regulates maritime certificates and qualifications separately, and SEIUM training does not replace those requirements. Confirm with AMSA or your employer which credentials your intended role requires.
Which Australian employers might consider this qualification for naval or offshore work?
Offshore energy operators, shipbuilders, naval contractors, marine consultancies and sports nautical manufacturers are examples of Australian employers in this area. Their hiring decisions depend on their own criteria and on any required certifications. A private qualification is one factor among experience and licensing.
Can I study this part time from Australia, and can employers help pay?
Yes, the programmes are fully online and taught in English, so you can study from Australia without a student visa and fit learning around your schedule. Fees are payable in instalments, and employer sponsorship is possible. Confirm the total hours and expected pace before committing.
Take the controls.
Run a real engineering trade-off from this field. Move the sliders, watch the model react in real time and beat the challenge.
What you will be able to do
Understand the profile and expectations of luxury yacht clients.
Design the complete guest journey on board.
Organise the service of the interior department.
Plan safe and memorable activities and itineraries.
Measure satisfaction and handle complaints.
Protect guest privacy and personal data.
Develop an experience programme for a luxury yacht.
Who it's for
- Yacht pursers.
- Chief stewards and heads of interior.
- Customer experience managers.
- Charter brokers.
- Charter operations managers.
- Luxury hospitality consultants.
- Engineering or science graduates looking to work on private and charter yachts.
What you'll work with
- ISO 10002 (customer satisfaction and complaints handling)
- ISO 9001 (quality management systems)
- MYBA charter agreement (standard yacht charter contract)
- REG Yacht Code (Red Ensign Group code for large yachts)
- MLC 2006 (Maritime Labour Convention)
- Regulation (EU) 2016/679 GDPR (personal data protection)
- Deckhand
- Qualtrics
- Miro
- Microsoft Excel
6 modules · 300 h
1.1Profile of owners and charterers1.2Ultra-high net worth and expectations1.3Differences between private and charter use1.4Motivations for yacht travel1.5Client culture and origin1.6Privacy and discretion1.7Families and children on board1.8Corporate clients and events1.9Trends in experiential luxury1.10Case study: profile of a charter group
2.1Customer journey map2.2Pre-embarkation preferences2.3Welcome and first impression2.4Daily routines on board2.5Designing memorable moments2.6Disembarkation and farewell2.7Post-trip follow-up2.8Common pain points2.9Personalisation with data2.10Workshop: experience map for a seven-day charter
3.1Organisation of the interior department3.2Duties of the purser and stewardesses3.3Table service standards3.4Wine and cocktail service3.5High-end housekeeping3.6Communication with the guest3.7Handling special requests3.8Training in luxury hospitality3.9Crew welfare3.10Practical exercise: formal dinner service protocol
4.1Itinerary planning4.2Water toys and water sports4.3Diving and underwater activities4.4Shore excursions and experiences4.5Gastronomy and chefs on board4.6Wellness and fitness4.7Events and celebrations4.8Polar and remote expeditions4.9Safety in activities4.10Case study: itinerary in the western Mediterranean
5.1Measuring satisfaction5.2Surveys and interviews5.3Complaint management5.4The MYBA contract and expectations5.5Tips and relationships5.6Reputation among brokers5.7Customer loyalty5.8Guest data protection5.9Continuous service improvement5.10Lab: analysis of charter surveys
6.1Defining the yacht and its client6.2Researching expectations6.3Experience map6.4Service design6.5Crew training plan6.6Satisfaction indicators6.7Experience budget6.8Experience improvement plan6.9Report and presentation6.10Final project: final review with the tutor
How you'll learn
The course is taught 100% online on the SEIUM campus, with downloadable material, recorded classes and an assigned technical tutor. There are no fixed timetables: you progress at your own pace within each intake, so you can combine it with your job.
Each module combines theory, guided reading of the original standards and applied exercises. The working software is Deckhand, Qualtrics, Miro and Microsoft Excel, in free, academic or evaluation versions. Exercises are based on real procedures: designing the experience map for a charter, drawing up luxury service protocols and analysing guest satisfaction. Assessment is continuous by module, plus the final project.
Standards covered: ISO 10002, ISO 9001, MYBA charter agreement, REG Yacht Code, MLC 2006, Regulation (EU) 2016/679 GDPR.
Build it end to end
Your final project follows the real engineering workflow, step by step, reviewed by your tutor.
Where this takes you
Requirements
- No prior qualification is required.
- An internet connection and a computer capable of running the programme software.
- English sufficient to read technical standards.
Ready to start?
Send your application today. Our admissions team replies within 72 hours with your study plan and funding options.
Frequently asked questions
The programme totals 300 hours over 3 months. You set your own pace within each intake, and your tutor helps you plan the workload around your job.
You work with Deckhand, Qualtrics, Miro and Microsoft Excel, using free, academic or evaluation versions. Your tutor indicates the free alternative wherever one exists.
A SEIUM Institute certificate, awarded on passing the continuous assessment and the final project. It is SEIUM's own qualification, not an official state degree; its recognition depends on the programme completed and the regulations of each country.
Yes. Modules passed are recognised in a higher programme in the same area (postgraduate diploma or master's). Ask about the recognition policy when you enrol.
No prior qualification is required; you need a computer able to run the programme software and English sufficient to read technical standards.
Start dates are set by SEIUM's faculty for each intake. Our admissions team will confirm the next available date when you apply.
Related programmes
Course in International Regulation for Autonomous Vessels
Online 300-hour course in international regulation for autonomous vessels. 6 modules covering SOLAS 1974, COLREG 1972 and IMO GISIS. Assigned tutor and open enrolment.
Four-Stroke Marine Diesel Engines Course for Ships
Online 300-hour course in four-stroke marine diesel engines for ships. 6 modules covering MARPOL Annex VI Regulation 13 Nitrogen oxides, the NOx Technical Code 2008 and…
Course in Thermal Management in Marine Engines
Online 300-hour course in thermal management in marine engines. 6 modules covering ISO 3046-1 Reciprocating internal combustion engines: performance and reference conditions, ISO 15550 Determination and…
More in Naval, Offshore & Sports Nautical
All Naval, Offshore & Sports Nautical programmes → · How to apply · Fees & financing · Scholarships